Refund policy

Article [○] Cancellation, Returns, Exchanges, and Refunds

  1. Customers may cancel their purchase or request a return within seven (7) days from the date they receive the product. If the product is delivered later than the date on which the customer receives the written details of the agreement, the seven-day period will begin on the date the product is received.

  2. If the product differs from its description or advertisement, or if the order is not fulfilled as agreed, the customer may request a cancellation, exchange, or refund within three (3) months from the date the product is received, provided that the request is made within thirty (30) days from the date the customer became aware, or reasonably should have become aware, of the issue.

  3. Cancellations and returns may be restricted in any of the following circumstances:

    1. The product has been lost or damaged due to a reason attributable to the customer. However, damage to the packaging solely for the purpose of inspecting the product shall not be included.

    2. The value of the product has significantly decreased due to use or partial consumption by the customer.

    3. The value of the product has significantly decreased over time to the extent that it cannot reasonably be resold.

    4. The packaging of a reproducible product has been opened or damaged.

    5. The provision of a service or digital content has already begun. However, this restriction shall not apply to any separable portion that has not yet been provided.

    6. Cancellation or return is otherwise restricted under applicable laws and regulations.

  4. To request a cancellation, exchange, or refund, the customer must submit the order number, customer information, and reason for the request through the inquiry channel or customer service contact provided on the website.

  5. If a return is requested due to a change of mind, the customer shall bear the return shipping costs. If the product is defective, incorrectly delivered, or materially different from its description or advertisement, the Company shall bear the return shipping costs. The Company will not charge any penalty or claim damages solely because the customer exercises a lawful right of cancellation.

  6. The Company will issue a refund within three (3) business days after receiving the returned product. If the product has not yet been supplied, the Company will issue a refund within three (3) business days after receiving the cancellation request.

  7. If payment was made by credit card or another electronic payment method, the Company will promptly request that the relevant payment service provider cancel or refund the payment. The actual time required for the refund to appear may vary depending on the payment method and the payment service provider’s processing schedule.

  8. Exchanges are subject to product availability. If an exchange is unavailable, the Company may issue a refund after consulting with the customer.

  9. Any matters not specified in this Article shall be governed by the Act on the Consumer Protection in Electronic Commerce and other applicable laws and regulations of the Republic of Korea.